API Cannot Retrieve Some Users' Email Addresses

o_feige

 

I retrieved all license users' information via an API call, but I noticed that many users have empty email fields. However, when our admin searches for these users on the site, their email addresses are visible. What could be the reason that the API fails to retrieve some users' email addresses?

Karan Sachdev

Hey @o_feige, 

Welcome to Atlassian Community!

The visibility of the email of an Atlassian Account is set on the account profile level. It can be modified by the user going to https://id.atlassian.com/manage-profile/profile-and-visibility.

At the bottom, you will see the Contact section, where the email visibility is set. So the reason you don't get the email addresses of some users via API is their email visibility.

There's a feature request to address this behaviour and developers are working on it currently: https://jira.atlassian.com/browse/ID-7744

Thanks,

Karan