Jira Mobile App

Question

Afternoon

I have downloaded the JSM app and I am interested in the notifications.

We would like a notification to be sent out when the Alert is a P1, and I can see from forums this is something other users have asked for.

Could I create a rule within JSM that during out of hours, if an P1 alert is raised the assignee is populated from a table in Assets (say on-call table), once populated a notification from the mobile app is sent to that techie ?

I see other users have messaged in forums, please can anyone share what workarounds have been successful?

Thanks

Mathew Lederman · Answer

You're right, just keep in mind if I have my phone set to Do Not Disturb it doesn't matter what settings I have in the Jira app, it won't bypass them. I think it just depends on the level of urgency you truly need for your organization.

In my organization as tool admins we are strongly encouraged to install PagerDuty that is specifically built to bypass do not disturb.

If you can trust each of your users to set their Jira app's Do Not Disturb settings appropriately, then I think your plan makes sense.

Rob_4zroyk · Answer

There is a Do Not Disturb option where you can schedule notifications from Mobile app within a Window.

In JSM I can write an automation rule to populate the Assignee field within the ticket when the Priority is set to one. I have written a few automation rules previously for populating tickets from Assets.

This will generate a notification to that User over the weekend when a P1 is raised.

Thanks

Mathew Lederman · Answer

Correct, each user can define their own notification settings. If a user has notifications enabled, then yes, they would receive a notification when a P1, P2, or P4 is assigned at any time. If they have notifications disabled, they won't receive notifications regardless.

I don't believe you can override this and I think you would need another tool specifically geared toward notifying users during off-hours.