Map to Multi-select field value in Jira Product Discovery project

David Friedrich

I have 2 projects:
1 Service project (CSHP)
1 Product Discovery project (SIR)

If someone submits an idea via portal, first automation automatically creates a new and linked idea ticket in the PD project (SIR). Also the same automation copies the value of a normal jira field multi-select list "Roadmap-Ziele" into the new idea ticket (same field).

Now I want a second automation to run in SIR project and map the value of the jira field ("Roadmap-Ziele") to that of a Multi-select field in PD ("Ziel"). The rule is triggered but I get this error:
Edited issue successfully, however some of the set fields aren't available. Fields ignored:

Ziel (customfield_10073)

I tried different ways of mapping the values of the two Multi-select lists but always get the same error message. 

Bill Sheboy

Hi @David Friedrich 

First thing: for rules with the Issue Created trigger, I recommend always adding the Re-fetch Issue action immediately after that trigger.  This will prevent timing problems where some of the issue data may not be available yet to the rule.  The re-fetch will reload the data before proceeding with the rule steps.

 

You describe two different projects, but the rule scope is single-project and the rule does not appear to access the issue in the other project.

• Your Jira Site Admin will need to help change the rule scope to multiple-project
• The rule will need to use the Lookup Issues action to access the JPD Idea to copy the field value

 

Kind regards,
Bill