Not able to access issues due deleted project role

Nenad Niksic

Good afternoon!

I have a problem where my colleague deleted a specific project role that was set to be able to see issues from a specific issue type. Basically, the issue type had restricted access only to that specific project role.

After the role was deleted; we were not able to access those issues anymore.
"You don't have access to this issue. Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues."

Be aware that I'm also an administrator. This is a team-managed project, and issues have not been deleted. We tried to recreate the role without success, tried security schemes, and tried the Permission helper, but nothing worked.

Is there anything that we can do to access those issues again?

Thanks a lot for your help! We need it!

Sarah Wright_gz218r

It seems access to the issues would not be able to be restored. From the documentation:

Deleting a custom role that has associated issue restrictions will make the issues unaccessible to the role. For instance, if there is a custom role Developer, and the issues are only restricted to this role, then the issues become unaccessible when the role is deleted. If the issues are restricted to a set of roles which includes Developer, then the issues can be accessed by other roles when Developer role is deleted.