will child ticket be closed if related masterticket will be resolved?

Question

Hi,

I need to know how to set ticket as child to some master ticket and how to set autoclosing to children tickets once master ticket is closed

Štěpán Vlasák · Answer

Hi @Jack Brickey ,

Thanks a lot for quick help. I'll try to set this automation and glad to observe functions that my colleagues are struggling with.

Stepan

Jack Brickey · Answer

Here is a quick example. You can add other conditions if desired to restrict when you want the action executed.

Jack Brickey · Answer

Hi @Štěpán Vlasák , to add a child to an issue click on the Add+ button. To auto close children if parent is closed use an Automation rule. Do you have experience with automation?