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Retrict editing of tickets to a particular group

Marco Scicluna

I created a property in my workflow to restrict editing of a ticket to the group IT when in 'In Progress' state as follows.

Property Key = jira.permission.edit.group

Property value = IT

The problem is that members of the group IT are also being restricted from editing tickets.

Any help is greatly appreciated.

Accepted answers

Dick

Hi @Marco Scicluna

That's because the editing rights of project issues trumps filtering of users through the workflow. So make sure that your group IT has access to the tickets first.

Kind regards,

Dick

All comments

Dick

Hi @Marco Scicluna

That's because the editing rights of project issues trumps filtering of users through the workflow. So make sure that your group IT has access to the tickets first.

Kind regards,

Dick

Marco Scicluna

Thank you Dick for your feedback. How can I check that? Everyone within the organization has access to the workflow and is able to create tickets. Do I need to grant access to the group as well?

Thank you.

Dirk Ronsmans

@Marco Scicluna ,

If I'm not mistaken the property value here would have to be the Group id and not the textual name of the group.

You can get the group id by going to your user management -> groups and when looking at the group details it will be displayed in the url.

Marco Scicluna

Indeed that was the issue. Thank you so much.

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