About create Jira ticket via mail

Emir Ozturk

Hello,

I want to create an issue on the Jira Service desk via mail. What kind of mail body do we need to write and how can I determine the severity of the issue on the mail body?

BR

Jeroen Poismans

Hi and welcome to the community!

When creating issues from email with the email handlers, you typically have only 3 "fields" that can be populated:

• Summary
• Description
• Attachments

If you want to parse the content of these field you can, but then the description for example should have the saem format always so it can be parsed.

Example description:

Content: xyz
Priority: High
etc ...

This way you can use an Automation rule  that triggers on create of the issue and examines the description, parsing the content and setting fields on the issue (in the case the priority).

Jeroen