Scalability of Jira Service Management

Christian Lucy

I am looking at Jira Service Desk as a potential replacement for our current service desk for our clients. I have recently joined an organisation who are using Connectwise PSA where they provide IT managed services in the form of hardware (laptop, desktops, CCTV, switches, routers access points, POS, AV), connectivity and telecoms (Voip and mobile). Connectwise is not being utilised fully and this is still one option I am exploring, but CW seems complicated and the UI is not great. We have a few field engineers as well as the desk team. Monitoring is a big element obviously and use a combination of Datto and PRTG as separate platforms / portals. Integration and workflow ease is a pre-requisite.

One big consideration is scalability and my understanding is that Jira can only cater for 150 sites. Is this correct as we need 1000+. 

Lucas Knorr

Hi @Christian Lucy

If I understand you correctly, you want to use Jira Service Management for asset management and service desks. Jira Service Management should coexist with Datto and PRTG and also be linked with each other? Did I understand that correctly?

Your question regarding the 150 sites refers to enterprise licensing, right? There is currently a limit of 150 sites per Enterprise license. However, this does not mean that a maximum of 150 Jira Service Management projects can be set up. Any number of service management projects can be set up under one site as long as the agents are licensed for them. 
So from that pov scalability is given.