How is everyone handling the "Malware" that Atlassian adds to their environment?

Question

Ok, so I know that it is obviously not malware. I suspect that we all know what emails and links that I am talking about -- emails to "try a new product or app" and pop-up links throughout the environment that encourage users to click and request a costly license and/or product and application.

Everything that I've seen and read so far indicates that any possibility to remove any of this exists in the enterprise product plan -- has anyone found a way to purge these from the environment on premium or lower plans?

Carly Scarlato · Answer

This is 100% the problem.  I'm guessing that it's going to get worse given that Atlassian support hasn't acknowledged the problem.

What can we do? *shrugs shoulders* Guess it's job security then, haha.

Dan Breyen · Answer

I'm not sure if you've seen these on Atlassian's Jira Site:

CONFCLOUD-79223 JRACLOUD-8045 CLOUD-12131

I would suggest voting for those and watching them for updates.

I also saw this in a comment for JRACLOUD-8045:

"Hi everyone,

Thank you for your continued patience as we work through this issue. We understand how frustrating this is and apologise for the inconvenience.

While we work on a long-term solution, you can manually opt out of the following promotional experiences by reaching out to our support team:

* App Switcher "Recommended for You" section
* Promotional "Flag" popups
* Full-screen promotional popups
* Wide banner promotions
* Other in-product promotional surfaces

If you're still seeing unwanted pop-ups, please share examples with us. Your feedback helps us prioritise and resolve this faster.
Feel free to comment, vote, and provide input as well as this is helpful.

Thanks again for your understanding and support!

Ahmud
Jira- Issue View PM 
aauleear@atlassian.com"

Gavin Perch · Answer

The pop ups are annoying and seeing we are paying already for the premium version, why force "try this". If i wanted to try this, i would go looking. >> following this topic closely <<