Integration with Jira and servicenow

Question

Hi I am unable to integrate servicenow and jira, when i am trying to give correct endpoint details using the rest api documentation in jira resource page i either get a 404 error or 401 unauthoruized error.

In addition, upon checking the outbound https request there is never a request sent on the added endpoint, could someone please help!

OpsHub - Enterprise class Integration and Migratio · Answer

Hi @Santosh Prajapati

Building an integration between Jira and ServiceNow using REST APIs might seem easy and low cost, but it’s not due to the data complexity and ongoing maintenance. For example, mapping data format between both the systems – time zone, drop-down lists, inline content, comments, rich text content, users, attachments and so on. Additionally, scaling as data volumes grow adds further complexity.

While webhooks might look like a quick option, they can have reliability issues. If the network is unstable or the target system goes down temporarily, you might miss or delay updates.

Instead, a pre-built integration tool makes this sync rich and much cheaper. You may consider OpsHub [A Solutions partner of Atlassian and ServiceNow]’s free edition to integrate data bidirectionally with robust error handling. This tool provides real time synchronization, including comments, attachments, inline images, and history. You can look at Jira ServiceNow sync.

Hope it helps!

Joseph Chung Yin · Answer

@Santosh Prajapati

Welcome to the community.  I agreed with @Nikola Perisic stated.  You can also take a look at the following link on ServiceNow IntegrationHub's Jira Spoke with Jira -

https://www.servicenow.com/community/now-platform-articles/integration-with-jira-using-jira-spoke/ta-p/2323402

https://www.youtube.com/watch?v=OdUJKfLC1vs

Hope this also helps.

Best, Joseph Chung Yin

Nikola Perisic · Answer

Welcome @Santosh Prajapati

In order to integrate the two different platforms such as Jira and ServiceNow, you would need to use webhooks from both sides.

Jira: https://developer.atlassian.com/server/jira/platform/webhooks/

ServiceNow: https://www.servicenow.com/community/in-other-news/how-to-integrate-webhooks-into-servicenow/ba-p/2271745

Within Jira, you would need to create the automation rule where for the trigger you would use Incoming webhook. Copy the URL from the automation rule that contains the webhook details.

More could be found here: https://community.atlassian.com/t5/Jira-questions/jira-integrate-with-servicenow-via-webhook/qaq-p/2168281