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How do I use JIRA automation to auto-send a slack message to a specific user (not a slack channel)?

Keith Tasker_f4srq9

Hello - I am attempting to have JIRA automation send a slack message to a specific user when an issue transitions to a specific status (screen cap of the rule attached).

As per the instruction at the bottom of the rule pane (see additional attachment), it seems that I should be able to override the webhook URL destination (a Slack channel) by entering the Slack member ID in the Channel Or User field. However, despite my putting a member ID in that field, the automation is still sending the slack message to the Slack channel associated with the webhook URL. And the rule does not allow me to leave the webhook URL field empty.

Ultimately, I am simply trying to have JIRA send a particular user a Slack message when an issue transitions to Awaiting Acceptance.

Any insights will certainly be appreciated...thank you!

JIRA Rule 1.png JIRA Rule 2.png

Accepted answers

Bill Sheboy

Hi @Keith Tasker

That appears to not be working as documented for rules, and I did not find any open defects in the public backlog for this symptom. I recommend working with your Jira Site Admin to contact Atlassian Support: https://support.atlassian.com/contact/#/

When you hear back from them, please post what you learn to benefit the community. Thanks!

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Keith Tasker

When you hear back from them, please post what you learn to benefit the community. Thanks!

Kind regards,
Bill

Keith Tasker_f4srq9

Thank you for your response, @Bill Sheboy ! I have submitted a ticket with Atlassian Support and will share back here whatever I learn.

Keith Tasker_f4srq9

I learned from Atlassian support that this functionality is not available with the new Slack API. A ticket has been opened to try to find a solution.

Bill Sheboy

Thanks, and I hope Atlassian updates the documentation and automation app if direct messages to Slack are no longer supported from rules.

Interestingly...when I tried this scenario, the automation engine's call out the Slack API with a valid Slack user ID does not fail (even though it does not post the message to the user).

But sending a bogus ID from a rule does fail. This clearly shows the Slack API is validating the ID value passed...we just don't know what else it is doing with it.

Falit Jain_ifkwa3

Hi @Keith Tasker , if you are open for 3rd party, you can choose https://slackjira.com for this

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