Inquires are not created when email is send to support email address

Question

Hello, I defiened companies support email address in Channels & Self sevice - Email, I see it under connected email account. But when I send email to this email address ticket is not automatically created. Can you please advice, should I define anything else?

Thank you in advance

Zuzana Ofume Machová · Answer

Hello,

thank you for your replies.

I am using an external email and this is the only project I have since I am just testing Jira SM if it will be suitable for our company, so I am using only free version. I have set up both already and the email address is not misspelled:

Am I missing anything else? In the incoming mail server settings I was unable to delete the attlasian email.

Thank you in advance

Mark Higgins · Answer

Hi @Zuzana Ofume Machová

Yes, Welcome to the Community.

As an example of what John is asking is:

Is this the only project not getting emails? If so, you may have simply mistyped the address, its easy to do.

If other projects are not getting emails then you should go and look at Settings -> System - Incoming Email to ensure your incoming mail server is set up.

Regards

Mark

John Funk · Answer

Hi Zuzana - Welcome to the Atlassian Community!

Are you use the email that got automatically generated for you by the JSM project? Or did you create a new one?

Can you share a screenshot (but hide the sensitive stuff like the domain name)?