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Help with automation: when a TASK is moved to Responded status, a comment is created in the REQUEST

Marina Pérez Ruiz

I would like to create an automation so that when a TASK is moved to Responded status, a comment is automatically created in the corresponding REQUEST indicating the date the task was responded to. Could you please advise on how to achieve this? Thank you very much.

Accepted answers

Luka Mack

Hello @Marina Pérez Ruiz

Create an automation with trigger "Issue transitioned" and choose Responded status.
Then add an action "Comment on issue", enter text and var {{now}}. Var will give you current date.

How it helps.

Best regards,
Luka

All comments

Luka Mack

Best regards,
Luka

Marina Pérez Ruiz

Hello @Luka Mack

Thank you for your answer.

The thing is, in our case, the JIRA SM has three types of IssueType as you can see in the screenshot. The first and the second are related. What we want is that when the second IssueType transitions to the "responded" state, an automatic comment is generated in the first IssueType with the date of this transition to the "responded" state. Captura de pantalla 2025-02-07 085205.jpg

Both IssueTypes are related as follows:

Captura de pantalla 2025-02-07 090511.jpg

Thank you in advance

Luka Mack

Hi @Marina Pérez Ruiz

I don't have "Responded" status so I used "Resolved" and I don't have "Technical support request" so I used "[System] Service Request".

Replace this in your automation:

"Resolved" ---> "Responded"

"[System] Service Request" ---> "Technical support request"

Please try this and let me know if it works:

Marina Pérez Ruiz

Hello @Luka Mack

No actions have been performed, according to the audit log.

Captura de pantalla 2025-02-07 095344.jpg

Seems the problem is in the branch rule part I think.

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