nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Anyone else finding the new 'Add a comment' floating box annoying

Kerrie_48rnvw

I see this floating comment box has been added recently and it is really annoying

Not only does it take up real estate on the page when 90% of the time I am interested in the ticket content not comments, it has also introduced a bug whereby clicking in it when I do want to write a comment, the page focus is wrong and only shows half the comment box so I have to scroll down to get to the Save button (2nd screenshot)

and these 'quick notes' seriously who writes comments like 'looks good' and 'this is on track' in comments? Screenshot 2025-02-06 105003.jpg Screenshot 2025-02-06 105246.jpg

Accepted answers

Bill Sheboy

Hi @Kerrie

There are many posts in the community about that "feature" since it was introduced. It is called smart replies, and your Jira Site Admin can disable it for everyone in the system settings:

https://support.atlassian.com/jira-software-cloud/docs/use-smart-replies-in-issue-comments/

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Kerrie

There are many posts in the community about that "feature" since it was introduced. It is called smart replies, and your Jira Site Admin can disable it for everyone in the system settings:

https://support.atlassian.com/jira-software-cloud/docs/use-smart-replies-in-issue-comments/

Kind regards,
Bill

Kerrie_48rnvw

Thank you for this info - I couldn't find anything when I searched!

I have turned it off 🥳

but notice that Add a comment still floats at the bottom of the page - was that here before? I don't remember it but it is slightly less obtrusive

Screenshot 2025-02-06 182107.jpg

the page focus when clicking on Add a comment is still buggy Screenshot 2025-02-06 182225.jpg

But at least I can turn off the silly so called 'smart' replies

Bill Sheboy

That one also appears part of the evolving UX changes, and there are many community posts discussing it...including when it can get "stuck" on the backlog views. I believe it has been appearing / disappearing in the design for at least 4 years.

The box appears "floating" over other fields whenever the comment history is not yet visible on the page. And so the box vanishes when one scrolls down far enough. Seems like someone's interpretation of a "responsive" UX.

Kim.Taylor

why do features like this have to be site-wide settings that require admin access? most of us where I work don't have admin access to make such changes.

Shawn Stevens

I am on the new UI and I have this options in my general settings:

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