Why are PNG and SVG Attachments Displayed Differently in JIRA Print and Export to Word?

이지수_7i0pfm

 

This question is about the output of attached files in PNG and SVG formats. I have attached PNG and SVG files in the JIRA issue description.

1. When printing a single issue from JIRA, the attached files in PNG and SVG formats are displayed in the output.
2. When exporting a single issue to Word from JIRA, the attached files in PNG and SVG formats are not displayed in the output. Instead, they are shown as an X box.

Why does this difference occur? I want all attachments to be visible when exporting to Word.

Tomislav Tobijas

Hi @이지수 ,

Seems like you cannot export attachments that are added to the description whenever exporting the issue to Word.

I've just tested this and manage to get the same result.

Additionally, I've checked JAC, but I didn't see any open suggestion or bug related to what you've reported.

I would recommend reaching out to Atlassian Support to see if they can replicate this behavior and, potentially, open a new JAC ticket based on this discussion.

Cheers,
Tobi