Urgent: Request to Cancel Jira Subscription

Question

Dear Jira Support Team,

I hope you are doing well. I am writing to request the cancellation of our Jira subscription. Unfortunately, we are currently unable to proceed with the cancellation through the usual process because the account administrator was removed from the system, and we no longer have an active admin who can manage or cancel the subscription.

Below are the details of the account for your reference:

* Account Email/Username (if known): renato.silva@motz.com.br or Sidney.oliveira@motz.com.br
* Company/Organization Name (if applicable): Motz transportes LTDA

Given this situation, I kindly ask for your assistance in canceling the subscription on our behalf. Please let me know if any additional information is required from our side to verify the account or complete the process.

Additionally, I would appreciate confirmation once the cancellation has been processed, along with clarification regarding any potential outstanding charges.

Trudy P Claspill · Answer

Regarding subscriptions and billing the more appropriate place to log a request is with the Billing and Licensing team

You can be redirected to their intake page by selecting Billing, payments, and pricing on the Contact Support page.

Victor Law - Ricksoft · Answer

Hi @renato pereira dos santos e silva

Welcome to the community.

I strongly suggest you raise a support ticket directly with the Atlassian Support team for assistance with the subscription cancellation.

https://support.atlassian.com/contact/#/

The community has no permission or access to assist you with canceling your subscription or managing your environment.

Thank you.