Task duplication and automatic assignment

Question

I am creating an automation that when an incident is created, if more than one option is checked in the "Resolution Group" list type field, a subtask is created for each option. In addition to this, these subtasks must be automatically assigned to the corresponding group. The problem I have is that the way I have done it now it does not assign to the subtasks but to the original task. Any idea how to solve it?

COORDINADOR MUTUALIA · Answer

1

2

3

Tuncay Senturk _Snapbytes_ · Answer

Hi @COORDINADOR MUTUALIA

The image you shared is too small to identify the problem. In the Create Subtask action, store the created subtask in a smart value variable {{createdIssue}} and use that in the assignment action so that rule assigns the subtask instead of the original task (main issue). So, instead of issue use createdIssue.

Additionally, suppose you want an easier and more efficient way to handle assignments. In that case, you should check out SnapAssign—it’s a free Jira app that automates smart assignments based on predefined rules. I’m one of the folks behind the app, feel free to ask if you have any questions.