I swear I found the option where you could rename the customer visible side of a status, can't find it again. Any hints?
This is under the portal configuration.
https://confluence.atlassian.com/servicedeskcloud/configuring-request-types-and-workflows-732528910.html#Configuringrequesttypesandworkflows-CustomizingWorkflowCustomizetheworkflowstatusesforarequesttype
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