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Automation for setting the reporter as the previous assignee post transition of ticket

Kaladin Stormblessed

Our workflow has the tickets moving between different people during most status transitions. I want to create an automation which changes the reporter of a ticket to the previous assignee during a particular transition.

For example lets take the transition from to-do to In-progress. Lets assume its assigned to person A in the to-do status. When A transitions the ticket to In-progress status, it will be assigned to person B and person A should become the reporter. Any suggestions are appreciated!

Accepted answers

Benjamin_tmh9yg

Hi @Kaladin Stormblessed ,

Just can do this with Jira automation. Follow this post to assign to previous assignee.

https://community.atlassian.com/t5/Jira-questions/Jira-Automation-Assign-an-Issue-to-Previous-Assignee-on/qaq-p/2083793?lightbox-message-images-2083889=206982i29BEB4CD4347CCEF

To set the reporter, it's pretty straight forward, you update the field and copy the value from assignee.

All the best.

All comments

Benjamin_tmh9yg

Hi @Kaladin Stormblessed ,

Just can do this with Jira automation. Follow this post to assign to previous assignee.

https://community.atlassian.com/t5/Jira-questions/Jira-Automation-Assign-an-Issue-to-Previous-Assignee-on/qaq-p/2083793?lightbox-message-images-2083889=206982i29BEB4CD4347CCEF

To set the reporter, it's pretty straight forward, you update the field and copy the value from assignee.

All the best.

Kaladin Stormblessed

Thanks, that was helpful. How can I make the reporter the previous assignee though?

Benjamin_tmh9yg

You welcome. By performing the actions in specific order.

In your example, you mention A is assigned and will transitioning the ticket. And A will become the reporter. First you would set the automation to copy the current assignee which is A to the reporter. Then you would follow the link to set the next action in the automation to reassign the ticket to the previous assignee.

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