Automation that allows you to retrieve the manager of a ticket, these are objects in asset (user) to

Question

I'd like to know how to retrieve information with smartvalue, i have tried this

{{object. Jira User}} and {{object.Name}}.

Yet logs make me a success, I don't understand

Luka Mack · Answer

Hello @Adrien Riccardo

Could you please explain your request in more detail?
Is there an asset field on the ticket through which you want to retrieve an object from Assets?
Could you send screenshots?

Best regards,

Luka

Aaron Pavez _ServiceRocket_ · Answer

Hi @Adrien Riccardo

Here are the smart values for assets:

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

More about smart values

https://confluence.atlassian.com/jirakb/workaround-for-using-smart-value-functions-with-assets-data-in-automations-1283495268.html

Have you added the log action to check what value you are getting?

Do that and check if the smart value used is bringing the value you need.

regards