Hello, we created a rule that an e-mail is sent as a reminder three days before the task is due. This one works just fine. But now I need an adjustment. This is the rules as it is right now: But now I need it to exclude this whole column: I can't mark the column as "done" but I also don't need the E-Mail notification for this one. Does anyone know how to fix this? Best regards Jenny

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Automation - Sending an E-Mail 3 days before the task is due

Admin OKZT

Hello,

we created a rule that an e-mail is sent as a reminder three days before the task is due. This one works just fine. But now I need an adjustment.

This is the rules as it is right now:

Regel gesamt.JPG

But now I need it to exclude this whole column:

I can't mark the column as "done" but I also don't need the E-Mail notification for this one.

Does anyone know how to fix this?

Best regards

Jenny

Accepted answers

Ścisiński Jakub

Another AND in first jql containing status not in ('ANGEBOT ABGEGEBEN'). This will exclude all issues from this status for mail notifications.

All comments

Ścisiński Jakub

Another AND in first jql containing status not in ('ANGEBOT ABGEGEBEN'). This will exclude all issues from this status for mail notifications.

Fazila Ashraf

Hi @Admin OKZT

What are the statuses mapped to that column?

In the JQL attached to the 'scheduled' trigger in the automation, you can specify to exclude those statues.

Admin OKZT

Status = In Progress.

The problem with this one is, that I have 2 columns with the same status and I only need to exclude one.

Admin OKZT

Like this?

Frist <= endOfDay({{numberOfDaysBeforeDueInclusion}}) AND statusCategory != done AND status !=('ANGEBOT ABGEGEBEN') AND assignee != empty

Fazila Ashraf

@Admin OKZT , In a board, a status can be mapped to only one column. Can you explain how you mapped the inprogress status to 2 columns?

Ścisiński Jakub

Should be like that, if it is not working (not showing proper output) then you can add how exactly that column is defined. What is contained there.

Because even if one status is in two columns it has to be defined somehow.

Admin OKZT

Thank you, I will try it. The Workflow looks like this - maybe that helps?

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