Slack message not showing the issue link

Question

Hello, I have a Jira Software Team Managed Project - it is basically a task tracker board. I have set up an automation rule to create recurring task and also to send Slack message. The automation works, but the Slack message doesn't reflect the newly created issue / task. Screenshot of my automation: Screenshot of Slack message: I have tried (replacing with my domain): <https://automation.atlassian.net/browse/{{issue.key}}|{{issue.key}}> and <{{issue.toUrl}}> but it doesn't show the link. I appreciate your help. Thanks in advance.

Bill Sheboy · Answer

Hi @Nur Fatin

Adding to Stephen's suggestions, both of the methods he noted work.  I just re-tested to confirm them.  For example in the message:

URL only: {{issue.url}}

As hyperlink syntax: <{{issue.url}}|This link is for {{issue.key}}>

If those do not work for you, please post some images for context:

* your complete rule, in one single image
* the updated action to send the Slack message with the suggested format
* the audit log details showing the rule execution

Kind regards,
Bill

Stephen.Lugton · Answer

Hi @Nur Fatin I see you've used {{issue.url}} and {{key}}, but I'm not sure how you've used them, and unfortunately I don't use Slack, but have you tried the format: <{{issue.url}}|{{issue.key}}> or even just <{{issue.url}}>

Nur Fatin · Answer

Hello @Vishal Biyani @Carlos Garcia Navarro, thank you for the suggestions.

I have tried both {{issue.url}} and {{key}} but unfortunately, the Slack message is still the same (no link reflected to the issue)