Field work scheduling.

Question

Hello, I am looking for use cases in which companies use Atlassian products for scheduling field tech work natively (no add-on apps). I understand there might be many variables here, but I'd like to see some examples before we dive into setting this up.

Thanks in advance!

Joseph Chung Yin · Answer

Out of the box - You can enable "Time Tracking" where your agent can log works.

https://support.atlassian.com/jira-service-management-cloud/docs/log-time-on-an-issue/

Hope this helps.  If so, please remember to click on Accept answer button, so others with similar asks in the community can see this posting as an answered post.

Best, Joseph Chung Yin

Andrew Joiner · Answer

Thank you for your input. I'm specifically looking for some form of functionality related to resource allocation (hours) when scheduling a technician's on-site work during a project.

Joseph Chung Yin · Answer

@Andrew Joiner

Welcome to the community.  Can you provide more details on your " scheduling field tech work natively"?

By default in JSM, customer's issues (once created), they can then be assigned to your JSM agents (users with JSM agent licenses assigned).  Once assigned, they can access the issues via the project UI to provide the needed assistance.

The key is that if he/she (field tech) needs to work on the issues, then they must have JSM agent license (which you have have to pay for the licenses).  It is not the same as for customers who raise issues in your project - those licenses are free.  Customers, by default, will access your JSM project via the Portal UI to submit his/her issues to your team.

Hope this helps.

Best, Joseph Chung Yin