Multiple Workflows for one Project

Question

We have a project that is used by our testing team, as well as the vendor's developers and testers. Each defect (ie: issue) can be in one of many different statuses, and there is a clearly defined workflow for each defect. However, occasionally a defect can change to a status that doesn't follow the workflow.

We would like to have a strict workflow which enforces the transitions from one status to another. For example, a defect in the status "In Development" can't transition directly to "In Customer Testing" - it should go to "Ready for Vendor Testing". Anyone can change the status of a defect in line with the enforced workflow transition rules.

We would like a second, relaxed workflow that allows a defect to transition from any status to any status, but only a handful of super-users can change a defect status to something that doesn't conform to the "strict" workflow.

We would configure who can use which workflow through group membership or something similar.

Hope that makes sense.

I suspect I know what the answer will be, but thought I would ask.

Vishal Biyani_2pr07j · Answer

@Paul Hobbs

Good question.

for that you could branch the workflow based on say Teams field or when assignee is in a group or any other custom field. When the condition matches, then only the particular work flow will become visible/active.

Paul Hobbs · Answer

@Vishal Biyani

That sounds like what I want to do, but I think the problem will be assigning both workflows to a single Issue Type (Bug). Am I correct that I can only assign a single workflow to an Issue Type?

Vishal Biyani_2pr07j · Answer

@Paul Hobbs

Assume you have two workflows named:

* Strict Workflow
* Relaxed Workflow

Next step will be to configure the workflow permissions. For the required transition, add the condition that checks if user belongs to a specific group

Finally, assign the workflows to Issue Types.

Note: All these steps require JIRA Admin permissions