Incompatible Component error in JSM Automation

Andrew Schmidt_pc5ddy

I am working on an automation that will prompt a customer for feedback in certain intervals. For the sake of testing, I have it set to run after 15 minutes, leave a comment, then run again 30 minutes later and leave another comment. I am getting an incompatible component error related to my first If/Then statement. Has anyone hit this issue before?

Trudy P Claspill

Hello @Andrew Schmidt 

For the specified components in your rule to work there must already be some issues selected/in context.

The "If matches" step is a condition that is trying to evaluate if the previously selected issues meet a condition. A condition does not actual retrieve a set of issues.

With a rule that uses a Scheduled trigger you can retrieve a set of issues by specifying a JQL statement in the trigger itself to select a set of issues to operate against, or you could use a Lookup Issues action and branching within the rule. Based on the images you haven't used a Lookup Issues action. So, did you specify a JQL statement in the trigger?