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SSO broken, can't login anymore

Marcel Droop

To access our Atlassian environment we use SSO. However, for some reason the config doesn't work and we are all complete locked out.

How can we raise a support ticket to get support for this? I tried with another account but this one is not connected to our licensed environment.

Accepted answers

Osvaldo Rubio

Hey @Marcel Droop,

I'm Osvaldo from the support team, I have already replied the ticket @Andy Heinzer created on your behalf:

https://support.atlassian.com/requests/PCS-372308/

If you can't access the request, you should've received my comment through email.

Let me know if you can't access the request!

All comments

Valerie Knapp_dpp5c6

Hi @Marcel Droop , welcome to the Atlassian Community and thanks for your post.

I have escalated this post to the Atlassian Support for you.

They should reply to you directly here.

Best wishes

Rebekka Heilmann (viadee)

Hi @Marcel Droop and welcome to the Community!

Not helping you right now, but this is why you should have a local user with a different security/login policy...

Have you opened a support issue regardless? With no licensed environment connected to the account it might be a little slower but you should still be able to submit a request?

Marcel Droop

Thanks!

Marcel Droop

Yep, lessons learned for the next time.

I tried to create a support ticket with another account but this only points me to the Community.

Rebekka Heilmann (viadee)

I see. That's annoying... Valerie already notified the Atlassians on here but I'll try to escalate further.

Andy Heinzer

Hi @Marcel Droop

I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-372308 Please follow up in that support case and someone from our team can better help here.