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Your Atlassian Cloud site is currently unavailable.

jazmonge@amazon.com

Hello team,

I'm encountering the following error:

Page unavailable

Your Atlassian Cloud site is currently unavailable.

Please check Atlassian Status for known problems.
If there are no known problems and your page hasn't appeared again in 5-10 minutes then please contact our support team.

I've tried clearing cache and cookies, incognito mode, other browsers and the issue persists. Also, the issue is global - none of us have access to it. And we access daily to Confluence, so it's not a dormant issue either.

Any idea how to fix it?

Thank you

Accepted answers

All comments

Jack Brickey

Hi jazmonge@amazon.com , first, it appears that you are on premium and so I assume that this is not an issue of an old stale, free site. Given that, If others in your team also cannot access your site and you've tried various browsers. Then I highly recommend reaching out to Atlassian support.

Debbie Jolley_vo7os5

If you're not a site admin, have you checked with your site/org admin to see if they're aware of any issue?

Failing that, as Jack said, reach out to Atlassian support and they should be able to help you.

jazmonge@amazon.com

Thank you, both!

I've tried contacting Atlassian support but the page directs me to this forum - any idea how to contact them directly?

Thank you!

Jack Brickey

ok well then you are not on premium but rather free I think. when was the last time you accessed your site successfully? it may have been decommissioned if it has been idle.

jazmonge@amazon.com

Hey - I accessed it yesterday and this is page that is seen daily but all members from my org

Martin Janeček_k0ogjr

If you are org admin, check the Admin portal for more information about it.
Check Product and Billing category.

If you added new user, check licence assignment to product.

franck_vella

hello, i have this error : Your Atlassian Cloud site is currently unavailable since 15/01, my licence is Free. What's the problem ? thank you

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