Hi,
I have a request to make internal 'some' of the comments, from Service Management tickets.
Is there an app that can help us? (other then script runner? that can do anything )
Thank you for any 'easy' ideas you might have,
Anca
Hi @Anca Cristescu
Would you like to try this App Comment Toolkit for Jira | Atlassian Marketplace
Which enables you to categorize and label comment threads, clearly separating internal and external comments. Advanced filtering capabilities facilitate effortless management of diverse comment types.
Hope this helps - Happy to help further!!Thank you very much and have a great one!Warm regards
Just to confirm, you want to make internal comments posted in your conversation with a client that you posted as replies, but not as "internal note" initially?
Thank you @Humashankar VJ for your response.
We are on Data Center and the app is only for cloud
Thanks for the update, let me try to research on this a bit.
Best Regards
Yes!
We've created a new Service Management project and moved the still active tickets from the old one thru a Clone process (using Clone+ plugin) that copied also the comments, but did not marked the internal ones as such, so now all comments on those new tickets are visible to customer.
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that can do anything 
)
