Reviewer doesn't receive mail for approval

Stefanie Clesle

Hi everyone, 

 

in some cases, we do require a reviewer to approve a plan that users make in tempo timesheets. 

In tha past, the reviewer would get an email with all the info and the direct link to approve the plan. For some reasen, since the middle of this week, reviewers don't get mails anymore. We are not aware of any changes in roles, notification settings or anything like thath. 

 

can someone point us to the right place to check the configuration?

Miglena Hristova

Hi Stefanie,

We’re aware of an issue causing delays in Tempo notifications, and our development team is actively investigating the root cause to resolve it as soon as possible.

We understand the inconvenience this may be causing and appreciate your patience.

I'm afraid, we do not have an ETA on when the fix will be placed, but if you’d like to stay updated on the progress, please feel free to submit a ticket through our portal: https://tempo-io.atlassian.net/servicedesk/customer/portal/6

Best wishes,
Miglena
Tempo Customer Service and Support