Virtual Agent Widget

Question

Happy Friday guys, we made it!

So I have set up virtual agents, and we are going to embed the widget into our web app that our candidates use for various things.

Am I right in thinking the candidates will need to be signed in to Jira to use the widget and VA conversation? Or is there a way around having to have them signed in?

Thanks in advance

Marc -Devoteam- · Answer

HI @Lee Hutchinson

There is a way around, this would mean that you have to setup anonymous access on you JSM portal

See, https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-permissions/

This will require the customer to provide their email address and to create a password if they want to see their issue

Nikola Perisic · Answer

Hi @Lee Hutchinson

* Make sure you’ve set up an open portal.

* If you want customers to access knowledge base articles from the widget, make sure you’ve set the Who can view permission to Anyone. Find out how to change knowledge base permissions.