Automated setting of customer status!

Dimitrios Kouroumichakis

I would like the status to change back to "Waiting for support" when the customer (author) responds and the status is set to "Waiting for customer".

I have already looked for a solution in the community, but unfortunately I have not found anything useful. Do you possibly have a template for the automation for me?

Thank you very much!

Tuncay Senturk _Snapbytes_

Hi @Dimitrios Kouroumichakis 

I don't know which solutions you've tried and why they haven't worked but you could do it by creating an Automation rule. I tried to write necessary parts of the automation rule below, I hope it helps

- Choose Issue Commented as the trigger

- add Issue Fields Condition (field: Status, condition: equals, value: Waiting for customer)

- add user condition (user type: user who triggered the event, condition is, value: customer)

- add action: transition issue: (destination status: Waiting for support)