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How do I add Jira ServiceDesk to my existing Jira Software install?

Steve Rhodes

I currently have a JIRA 6.4.x + Agile install and am trialling a JSD 2.5.x as addon. I wanted to perform an upgrade on my test server but am unsure how to proceed. I can see three available files for my Win-x64 environment:

atlassian-jira-software-7.0.0-jira-7.0.0-x64.exe
atlassian-servicedesk-3.0.0-jira-7.0.0-x64.exe
jira-software-application-7.0.0.obr

Do I install JIRA Servicedesk (even though i dont have a paid license yet) and then install the Software obr? Or do i install the jira-software exe and then somehow install JSD? If so, how? My JIRA instance is not connected to the internet and JSD is no longer available as an addon.

Accepted answers

Nic Brough -Adaptavist-

I'd install Jira-Software, run it and then go to "manage applications" and add Service Desk.

Use evaluation licences until you're certain you've got what you need smile

All comments

Nic Brough -Adaptavist-

I'd install Jira-Software, run it and then go to "manage applications" and add Service Desk.

Use evaluation licences until you're certain you've got what you need smile

Steve Rhodes

Answered my own question but i'll put it here anyway as the migration hub is clear as mud.

https://answers.atlassian.com/questions/30952936

Install JIRA Software, navigate to the Applications page and upload JIRA Service Desk from https://www.atlassian.com/software/jira/service-desk/update - and make sure to choose the Already have JIRA Software or JIRA Core? option. Then you'll get a jira-servicedesk-application-3.0.0.obr.

The key is the "Already have..." otherwise you'll end up with an executable 10x the size of the obr.

Diane Ludens

Wasn't the Service Desk installed from JIRA Admin -> Add-Ons -> Find New Addons ?

Looks like it was changed recently?

Nic Brough -Adaptavist-

Yes, JIRA 7 changes the structure - Service Desk is no longer an Add-on, it's an application.

Dave C

You could either have downloaded JIRA Software or Core and installed JIRA Service Desk on top of that, or downloaded JIRA Service Desk standalone. Both of the standalone installers have Core underneath the hood, Software and Service Desk are OBRs that contain a series of JARs that are plugins to Core. If you download Software or Service Desk it's basically Core bundled with those additional files. This also means you can update Software and Service Desk without having to update Core.

unknown

I'm trying to install service desk on my linux install and although I have jira-system-administrator perms, I still don't see the application menu. Any ideas?

Nic Brough -Adaptavist-

At a guess, you're not yet on JIRA 7?

unknown

This is a relatively new install, so I was thinking we were on 7, but we aren't... 6.4.10. So I guess Service desk is an "add-on"? Also I already have a license, it just wasn't configured when we installed Jira.

anwar bushnaq

Hello,

Our company is using JIRA Agile 6.2, and we are trying to use JIRA service desk, is it applicable to use cloud or server? while we are using an old version of JIRA as per your releases its requested 7.0 or higher version.

Nic Brough -Adaptavist-

On Server, you can add Service Desk to JIRA 6.2 or above (in fact, lower as well, but there's no point looking at older versions really).

On Cloud, the version is irrelevant to you - it's maintained at "latest Atlassian version", you have no choice of versions

Richard Cross

Alternatively, download the OBR from https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk.application/versions and upload it from your computer via the same process.

Gregory Schwedock_jios75

It looks like this is now much simpler. In the admin section you can simple click to install Service Desk or Software applications on the server install:

Administration > System > Applications > right hand side of screen see screenshot below.

Nic Brough -Adaptavist-

It's been that way since JIRA 7.0

Brian_H

We're running JIRA Software as a VM and Confluence on a separate VM. Now we have purchased Service Desk. Is it best practice to run SD on top of Software or on a separate instance?

Nic Brough -Adaptavist-

Both. Depends on what you need.

For resilience, data segregation, config separation, or hardware reasons, you could run them separately.

Or, for better integration, with developers able to help out helpdesk agents inside a single service, run them together.

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