Stop Alerts from being created for low priority incidents

Question

Hi,

Is it possible to stop alerts from even being created for low priority incidents.

I've tried adding an ignore rule to the Integration, but does not appear to work?

Any help would be greatly appreciated.

Regards

Mark

Marc -Devoteam- · Answer

Hi @Mark Higgins and @Helene Dryden

Within your Jira SM project, go to the project settings and section Operations and the Incident Management and Responder Alerts

Then disable the option "Responder Alerts"

Helene Dryden · Answer

I'd also like to know how to handle this. We do not need Alerts to be created for anything lower than a P2.

Mark Higgins · Answer

Thanks @Marc -Devoteam-

Yes, I thought the ignore option on the routing rule would be the place, but it appears not.

I'll continue to look as well.

M