Jira Get requests issue

Question

Hi, We are currently experiencing issues getting ticket information using the Jira get requests in our application. The issue seems to be intermittent. We have been using the request logic and query parameters for quite some time and nothing has changed. Just wondering if there are any issues going on the CloudFront side? And when can we expect for this to get resolved? We get the Error 403 response as follows: {"statusCode":403,"body":" ERROR: The request could not be satisfied

403 ERROR

The request could not be satisfied.

Bad request. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront)
Request ID: dKrWGTPrX0znpxHqi5290cJU1uCl4mgW_U2MCXr3IEojIpzEirYFQA==

...

Anmol Singh_mowm6j · Answer

Hi Richard,

We are still facing the same issue. Request id - M0w1tHNcqKdUBCevCj-1w9ObVnndlkRCu99jsc40S-Pb5dTUtBm-yw

The server.get method uses the following options:

var options = {
rejectUnauthorized: false,
uri: decodeURIComponent(url + 'issue/' + issueKey),
method: 'GET',
followAllRedirects: true,
json: true
};
node.doRequest(options, callback);

Anmol Singh_mowm6j · Answer

Hi Richard, we are using the following:

var issueKey = msg.topic;

};

server.get(issueKey, callback);

Richard Cho · Answer

@Anmol Singh which API endpoint are you using? Also maybe provide an example of how you are calling the Jira API - it would help to debug this further.