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Why are stories showing in the Timeline but not in the Backlog?

Rodriguez_ Emily

I have recently set up a new JIRA project and we are currently creating stories. I can see all the new stories stories in the Timeline tab associated to the correct epic, but they are not visible in the Backlog at all.

- I am working in a team-managed project

- I have checked for any custom filters and confirmed there are none.

- I have confirmed that the Backlog feature is turned on.

- I tried assigning one of the stories to a Future/Planned sprint. The story did not populate in the sprint backlog.

What am I missing? Why might stories not be visible from the backlog?

Accepted answers

Trudy P Claspill

Hello @Rodriguez_ Emily

Welcome to the Atlassian community.

Can you provide a screen image of what you are seeing in the Timeline and in the Backlog, and a screen image of one of the issues you think should be displayed but is missing? Obscure confidential data.

All comments

Trudy P Claspill

Hello @Rodriguez_ Emily

Welcome to the Atlassian community.

Rodriguez_ Emily

Hi Trudy, Thank you so much!

Attaching the images here.

Timeline:

Screenshot 2025-01-29 at 3.42.57 PM.png

Backlog:

Screenshot 2025-01-29 at 3.41.38 PM.png

Issue:

Screenshot 2025-01-29 at 3.46.57 PM.png

Mike Maurer

Hi @Rodriguez_ Emily ,

so you have "checked for any custom filters" in 'Configure board', correct?

Have you also checked the Quickfilters in the backlog, especially "Epic"?

Kind regards,

Mike

Trudy P Claspill

Thank you for providing those images.

Can you go to the Board (vs. the Backlog) view, and click on the Configure Board option.

Screenshot 2025-01-29 at 1.30.50 PM.png

Navigate to the Columns and Statuses configuration. Make sure that the Statuses are all mapped to columns on the right, not listed under the Unmapped Statuses area.

Screenshot 2025-01-29 at 1.31.25 PM.png

Rodriguez_ Emily

Hi Trudy,

That did the trick! Thank you, I appreciate it.

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