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Confluence Whiteboards NoSuchBucket issue

Antti Mäki

All other Confluence pages are working, but when I try to open up a whiteboard I get an error message:

Code: NoSuchBucket
Message: The specified bucket does not exist
BucketName: b9726ab55979de40367a2{...}
RequestId: GQTPXQ{...}
HostId: a/LQ5kplDTPHZAdHA13P+xnF79z86B66IfdxkRIjS3+IZeJs5EjhwXA{...}

The whiteboards did work for me yesterday, and all others in our team are able to access the whiteboards at the moment. This same error comes when I try to open any of the whiteboards we have. Restarting Mac didn't help. Restarting browser didn't help. Changing to different browser didn't help.

Are others experiencing this kind of issues with Confluence? Have some of you found out how to fix this?

This makes my work quite hard since I am not able to access the plans we have there. Thankfully others are still able to access at least for now...

Accepted answers

Shannon S

Hi Antti,

Welcome to Atlassian Community, and thank you for raising this issue. As Peter said, this was due to an issue on the Atlassian side, but it should now be resolved.

Can you confirm that you are no longer experiencing the error?

Thank you,

Shannon S | Atlassian Cloud Support

All comments

Ben Ikin

Also occurs when attempting to report a problem via the Support portal: https://support.atlassian.com/confluence-cloud/

Suggests a wider issue with Atlassian.

Peter Van de Voorde

This looks like an issue on Atlassian's side.
I've asked their team for assistance, hopefully they'll be able to solve this for you.

Antti Mäki

Thanks @Peter Van de Voorde !

Shannon S

Hi Antti,

Welcome to Atlassian Community, and thank you for raising this issue. As Peter said, this was due to an issue on the Atlassian side, but it should now be resolved.

Can you confirm that you are no longer experiencing the error?

Thank you,

Shannon S | Atlassian Cloud Support

Antti Mäki

Yes, the whiteboards are accessible again. Thank you for solving this.

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