User email addresses not coming through API

Question

We've retrieved some JIRA tasks and JIRA users for our customer from the JIRA API using a personal access token they connected, but the email addresses of the users did not get retrieved. (We've never run into this issue before with other customers. The email addresses are always returned.

The user that created the personal access token is an Admin.

In the JIRA UI they are able to see the email addresses of all users. So it seems that they have email visibilty, which the token should inherit?

However the token seems to not have access to the emails.

How can we troubleshoot this? It's not clear what setting needs to be changed, since they already can see the emails in the UI.

endpoint: (/api/3/users/search)

Nadir MEZIANI · Answer

There is a JIRA KB resolution which  fixing issue seems like this

https://confluence.atlassian.com/jirakb/resolving-email-visibility-issues-in-jira-cloud-rest-api-responses-1528536519.html

Trudy P Claspill · Answer

Looking at the endpoint you mentioned:

https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-search-get

I see this in the description:

Privacy controls are applied to the response based on the users' preferences. This could mean, for example, that the user's email address is hidden. See the Profile visibility overview for more details.

Check out the Profile Visibility Overview page also, as that provides more details that may be important to your scenario.

When you say the supplier of the PAT already sees the emails in the UI, which UI is that person using? Which page are they looking at - a Project Access/People page, a page in the admin hub (admin.atlassian.com), ...?

Gareth Ivatt_eo45rw · Answer

/api/3/users/search

Yes, it does return the user email usually.

And for this token, it did return it for 2 users out of ~200