Javascript load error - https://id-common-frontend.prod.atl-paas.net

Question

Hi all.

3 of our employees are receiving error to access Jira cloud:

ERROR:

Atlassian

JavaScript load error

We tried to load scripts but something went wrong.

Please make sure that your network settings allow you to download scripts from the following domain:

https://id-common-frontend.prod.atl-paas.net

we tried this but it is not working:

To avoid this error, you should allow Javascript from Atlassian.

In Chrome:

* Open Chrome settings
* Click on Privacy and Security
* Click on Site Settings
* Click on JavaScript
* Make sure JavaScript is set to allowed (check "Sites can use JavaScript")
* Next to "Allowed to use JavaScript", click Add
* Paste the URL from the error message in and click Add

Daniel Wagner · Answer

Got some reports from users that the got a JavaScript Load Error on

https://id.atlassian.com/join/user-access

for

https://identity-common-frontend.prod-east.frontend.public.atl-paas.net

in Edge. Users had to reload the page multiple times to resolve the issue, with any configuration change. Does this indicate an issue on backend side at Atlassian?

Maaroof Abdul Kareem · Answer

still facing the same issue

Atlassian

JavaScript load errorWe tried to load scripts but something went wrong.

Please make sure that your network settings allow you to download scripts from the following domain:

https://id-common-frontend.prod.atl-paas.net
although i am able to login to community.atlassian.com

Mohanraj Thangamuthu · Answer

Hello, Good day. Whether this issue is still noticed on user end ?. Looks like similar issues has been fixed on our end.