Email domain system verification failure

Question

I have an active domain name. I am trying to verify it on my email domain system. Verification is failing. Is there anything I need to do correctly?

Benjamin_tmh9yg · Answer

Got it. See if this post helps you out. Seems very similar to you situation.

https://community.atlassian.com/t5/Jira-Service-Management/Unable-to-verify-email-dns-settings/qaq-p/1916688

Aboyade Kehinde · Answer

@Benjamin Thank you for your feedback.

I am able to verify the domain name. under Domain settings.

This issue is about verifying the email domain under the Email settings

Benjamin_tmh9yg · Answer

HI @Aboyade Kehinde ,

There are various ways to verify your domain. You can use this guide to make sure you are following the right steps:

https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/

If you are still failing to verify, you may need to contact Atlassian Support to check the logs on why there's an issue.

I have work with teams to copy the txt record to the DNS many times and never experience any issues if it gets copied over correctly.