I will like to receive an email when I'm mentioned in an internal note @me

Question

Hello,

I cant find the information, so here I am.

When someone addresses a comment to me in an internal comment in a issue (@me) I would like to receive an email.

How can I do that?

Thanks for your help

Regards

Tomislav Tobijas · Answer

@Loic , above this config, you have a section and an option to receive notifications when you make changes to the issue (this is disabled by default).

Although, I personally wouldn't recommend that as you'll probably end up being overwhelmed with notifications 😅

As for production/testing, are you talking about sandbox environments or something else? Still, if you're using the sandbox, you should receive notifications from there.

Loic_9eb2s6 · Answer

Thanks. My default setting are the same as of your image and still don't receive an email notification when I'm mentioned in a comment.

We are not in production yet, maybe its because Im mentioning myself in an issue that Im also the reporter and assignee?

Tomislav Tobijas · Answer

Hi @Loic ,

Assuming you're also an 'internal user' (you have a Jira or JSM license and can access agent view of an issue/ticket) > notifications settings can be configured on a personal level. You can navigate to Profile icon > Notifications and in the Projects and issues page, there's a notification configuration for "You're mentioned on an issue."

These can be configured on a global level, but you can also customize notification behavior for specific project(s).

Here's an official docs related to configuring personal notifications: Manage your Jira personal settings

Cheers,
Tobi