Remove a trused user from JSM

Kelly Freeman

Any idea how I can remove JSM from a "trusted user"

Tomislav Tobijas

Hi @Kelly Freeman ,

"Trusted" users are being deprecated if we're looking at a centralized user management experience. 

Nevertheless, if you'd like to remove this role from a user, you could navigate to admin.atlassian.com > Products > *select site (left part of the screen) > Users > *select user and choose a different user role (e.g. "Basic").
⚠️note that you need to be Organization admin to follow these steps

Additionally, you could also just remove them from a group named something like trusted-users-... and this should remove this user role from them as well.

Here are some additional materials related to trusted users:

• Jira Service Management Access Granted to Trusted Users Without Default Groups assigned 

Hope this helps.

Cheers,
Tobi