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Get a issueket form url

Patryk Kowalczyk

Hello everyone

I have a case from user:

When we put in a URL link in to text custom fields we want's to automaticly update a few customefield in triggered task from url task.

When a creater a automation i have a problem with data from url.
To search issueKey in url:

1. Create variable with value:
{{issue.customfield_xyz.match("selectedIssue=([A-Z]+-\d+)")}}

2.Lookup Issues with JQL issuekey = "{{issue.issuekeyFromUrl}}"

3. Edit issue

but always a get a error : "Custom Smart Value JQL Search: “(issuekey = ‘’) AND (project in (xyz))”. - Report key “” for field 'issuekey' is incorrect." so value is blank.

At the next step i was try:

1. Lookup Issues with JQL issuekey = {{issue.customfield_xyz.match("selectedIssue=([A-Z]+-\d+)")}}
2. Edit issue

I get a message with confirm automation but value in issue was blank

I don't know where is a problem.

Maybe someone had a similar problem and knows how to deal with it?

Accepted answers

Bill Sheboy

Hi @Patryk Kowalczyk -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help. Please post the following:

what type of project is this (e.g., company-managed, team-managed, etc.),
an image of your complete automation rule in a single image,
images of any relevant actions / conditions / branches,
an image of the audit log details showing the rule execution, and
explain what is not working as expected and why you believe that to be the case.

Until we see those...

When using a created variable, such as named issuekeyFromUrl, that is referenced alone and without an issue prefix. For example as:

{{issueKeyFromUrl}}

Next, I recommend adding a write to the audit log to confirm the URL and variable value contain what you expect:

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Patryk Kowalczyk -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help. Please post the following:

what type of project is this (e.g., company-managed, team-managed, etc.),
an image of your complete automation rule in a single image,
images of any relevant actions / conditions / branches,
an image of the audit log details showing the rule execution, and
explain what is not working as expected and why you believe that to be the case.

Until we see those...

When using a created variable, such as named issuekeyFromUrl, that is referenced alone and without an issue prefix. For example as:

{{issueKeyFromUrl}}

Next, I recommend adding a write to the audit log to confirm the URL and variable value contain what you expect:

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action

Kind regards,
Bill

Patryk Kowalczyk

Thank you @Bill Sheboy for instruction!

Now i put missing information:

Project is company - managed

First versionwas very simple:
Zrzut ekranu 2025-01-28 081539.png

In audit log I was get a sucess status but data have not complemented each other.
In my opinion this shoulde found a issue with issueKey and completed this fields.

Second version with new created variable:
Zrzut ekranu 2025-01-28 081133.png
Zrzut ekranu 2025-01-28 082822.png

Zrzut ekranu 2025-01-28 082924.png

And here i get errors "Unable to run the search while custom values were being defined: ."
Zrzut ekranu 2025-01-28 083000.png

Probably variable don't have value but i don't know why

Bill Sheboy

Thank you for the additional information.

When responding, please stay in one conversation thread. That will help others reading this question in the future know if there are multiple possible answers. Thanks!

Please re-read what I posted above, as your rule's JQL is still incorrect. It should be this:

key = {{issuekeyFromUrl}}

Also, if that variable {{issuekeyFromUrl}} is empty, the field did not match your regular expression.

Please post an example of a value from customfield_10353 (the field checked by the match function) to help compare to the regular expression.

Patryk Kowalczyk

Okay so I was read one more time posted about rule's JQL.
You have right, I was had a mistake in function so I correct this.

In next step I have changed my apporach and start use substringAfter function instead of .match.

I added options to the function with the addition of a comment to check what value of a variable I get with a given function

This is a flow of my new automation function:
Zrzut ekranu 2025-01-29 132319.png

In event log I get a success status, but fileds don't complement each other according to automation.

Comment who I add look like
Zrzut ekranu 2025-01-29 132616.png

And result
Zrzut ekranu 2025-01-29 132648.png

Example of a value from customfield_10353 is in TestString2

Is there an error in my thinking somewhere here?
It seems to me that the function {{issue.customfield_10353.substringAfter("/browse/")}} should only return “DEW-1302” and then this should be retrieved by automation

Bill Sheboy

Please use the Log action to write test expressions to the Audit Log, rather than adding comments. When comments are added, formatting is modified / interpreted, and makes diagnosing rule problems more difficult.

https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Log-action

This is one reason I asked you to paste a value from that field directly in your message response and to write it to the audit log.

If the value in the field is a smart link, the issue key is likely in the text twice, and so must be parsed accordingly. For example, the field may contain this:

[yourJiraURL/browse/DEW-1302|yourJiraURL/browse/DEW-1302]

In that case, you could get just one key like this:

{{issue.customfield_10353.match("([A-Z]+-\d+)").first}}

{{issue.customfield_10353.substringAfterLast("/").substringBefore("]")}}

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