nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Add periodic automatic comments within a specific ticket tagging team members

Geoffrey Chapelle

Hi,

For some internal work, we create a ticket on one of our internal boards (i.e. not visible to the customer) and keep that ticket open for a long time.

I would like to know if it is possible to schedule periodic comments in that ticket to remind the team to work on this ticket. For example, I would like to add an automated comment each Monday at 11 am with the message: "Dear @teammember, please remember to make time for this issue this week. Thank you!'".

Can this be done? Thank you!

Accepted answers

Noah Leu_tx8fuu

Hey @Geoffrey Chapelle ,

yes of course this is possible. By adding an automation that is schedulded based on your prefered time. By adding a comment action and a trick to mention users within automation you can achive this.

When: Schedulded
- Every week on Mo, at 11:00 AM
Then: Add comment to issue
- "Dear [~accountid:{{issue.assignee.accountId}}] , please remember to make time for this issue this week. Thank you!"

In my example I used the comment mark up syntax [~accountid:AccountIDHERE] in combination with the smart value {{issue.assignee.accountId}} to refer the assignee user account. The smart value just refers to the user within the assignee field and retrieves the account id.

In the case the user you want to mention is saved in a different field. I refer to Aaron's comment from a similar request. => How to mention users in comment via Automation

If you have any questions to this, let me know.

Best regards

Noah

All comments

Noah Leu_tx8fuu

Hey @Geoffrey Chapelle ,

yes of course this is possible. By adding an automation that is schedulded based on your prefered time. By adding a comment action and a trick to mention users within automation you can achive this.

When: Schedulded
- Every week on Mo, at 11:00 AM
Then: Add comment to issue
- "Dear [~accountid:{{issue.assignee.accountId}}] , please remember to make time for this issue this week. Thank you!"

Noah

Noah Leu_tx8fuu

Hey @Geoffrey Chapelle ,

one addition from my side. To not spam your colleagues with comments I would suggest to add a condition to check if the issue is already done. 😉

Best regards

Noah

Vishal Biyani_2pr07j

@Geoffrey Chapelle

You can write an automation rule like this

Add a schedule time trigger every Mon 11 AM along with a JQL

snip 2.png
Let me know if this works for you.

Geoffrey Chapelle

Hi @Noah Leu thank you very much! I managed to create the rule with the 3 blocks: WHEN Monday morning > IF not done or closed > THEN comment (added the specific userID here).

One last question: how do I apply this rule for one specific ticket?

Noah Leu_tx8fuu

Hey @Geoffrey Chapelle ,

if you want to apply this to a specific issue or a specific set of issues I recommend to add a JQL condition to the schedule trigger. There is a checkbox on the bottom of the schedule trigger to Run a JQL search and execute actions for each issue in the query.

Then you can use key = XYZ-123 or key in (XYZ-123, XYZ-124, ABC-321) so the rule does only run on specific issues.

Shikhar Pahadia

Hello Jira Community,

I’m a Product Manager at Jira, and I want to thank you for sharing your feedback and experiences with us. It truly helps us understand your needs and the challenges you face.

To make Jira even better for you with Scheduled Comments, I’d love to learn more about your specific use cases, concerns, and ideas. If you’re open to it, I invite you to join me for a 30-minute conversation where we can dive deeper into your experiences and explore how we can improve Jira together.

If you’re interested in participating, please book a time that works for you using this link before Aug 15th, 2025.

Your insights are invaluable, and I look forward to connecting with you!

Thank you,
Shikhar Pahadia
Product Manager, Jira

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-cloud