Miro and Jira Cloud Integration | Workflow Status Failure

Michael Landry_2x1grd

Not sure if this is the best forum, but any feedback or recommendations is appreciated.

Currently we have a Miro board where Ideas for potential Jira tickets are being written. The use case is that a wide range of collaborators are needed in order to determine the scope and timeline of work that needs to be done--Miro serves as a perfect tool for this.

We have the Jira Cloud integration setup so that from the click of a button, the Miro board communicates to Jira Cloud to generate a ticket, adds labels, fix versions, assignee, description, sprint etc.

This works fine, however whether it be on Jira Cloud, or in Miro -- any Workflow status changes that are made do not carry over into the other application. 

Being able to change a workflow status and have it reflect in both places so that "those doing the Planning" and "those doing the Work" each have visibility while actively doing their own portion is critical to everything running smoothly.

Does anyone have experience with this, or now how we could resolve this issue?

Lucas Modzelewski _Lumo_

ok, so lets look at the cases which this integration should cover:

1. issue creation from Miro - done
2. issue update from Miro - can you update issue status from Miro? - no
3. issue refresh in Miro - can you see the current status of issue in Miro? - no

for 3rd case: you probably need at least 1 button to get the current staus of issues. that is probably something simple to check all issues on Miro board and update visible status if it changed. 

otherwise (not 1 button) you would need to have some event listener to update status in Miro when it changes in Jira, or some cron to check it on interval, 2-3 tiems a daye etc.

for 2nd case: to update from Miro, you would need integration which checks other stuff that is done withing Jira eg. if you can move from 1 status to 2 status, if the given user can do it (but if Jira users != Miro users, then you need some 'bot' account to perform operations - maybe the account used to create issues in Jira in the first place). 

Maybe within Miro you can add some sections to drag done issues (something like in kanban) or add some Stickers/Tags to mark done from Miro perspective tasks.

...

The official Miro app seems to support it:

• View changes and updates reflected in Jira as well as Miro, with a bi-directional board sync

Source: https://marketplace.atlassian.com/apps/1215456/miro-for-jira-cloud?hosting=cloud&tab=overview