I have done a automation which sends mail to assignee one day before due date. A single assignee having multiple tickets receiving mail for different tickets according to my automation. Now I want assignee should receive single mail even if assignee had multiple tickets. How to achieve this ?
Hi @Seenivasan K
Instead of automation, have you given the filter subscription a go for this use case?
https://support.atlassian.com/jira-software-cloud/docs/manage-filters/#Subscribe-to-a-filter
Are you looking for something like this?
https://support.atlassian.com/automation/kb/automation-rule-to-send-single-email-for-all-issues-per-assignee-due-next/
You can modify the JQL in "Lookup issues" action as per your requirement.
Hi @Fazila Ashraf , Thanks for reaching out, I prefer automation rather than subscription.
Thanks brother @Gaurav Arora
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