JSM ticket Automation with Random Field Values

Chris Chung

I'm working with a user on setting up an automation to:

When: first day of the month at 9AM
Then: create an issue with a request type = 5S Audit
Then: set "5s Zone = "random"  (this is a dropdown of 12 zones)
Then: assign the issue to "a user defined list" - "random" (this is a list of 6 people)
Then: iterate through all of the "5s Zone"s until complete

I can't find a way to iterate through a list in a field to make specific tickets, then assign a random user to those tickets.

Can you help figure out this automation?

Joseph Chung Yin

@Chris Chung -

By default - issue assignee can only be assigned to an actual agent and not to a group.  Take a look at the following on how to implement assign issue to a group discussion -

https://community.atlassian.com/t5/Jira-Service-Management-articles/Unlock-more-value-of-your-ITSM-processes-with-group-based/ba-p/2217395

https://community.atlassian.com/t5/Jira-Service-Management/I-want-to-assign-the-ticket-to-the-group-and-only-to-the-people/qaq-p/2593875

The above implementation is not actually assigning an issue to a group.

Secondly - Need more information on what you mean by "iterate through a list in a field to make specific tickets"?  Again, for issue assignment it has to be a single agent.

Please advise.

Best, Joseph Chung Yin