Locking down specific issue type creation OR label to certain users

Jess Pfisterer

We need a specific set of users (not all admins) to be able to either create a custom issue type OR apply a specific label. We connect to a third part tool that uses either labels or JQL to filter on, however we need to be very careful as to when these special issues are created. We've been using a label to do this so far, but unfortunately folks have been adding it to other tickets that are not mean to connect to this integration. 

I've tried to set up a workflow validator for the creation, but the few users that I want to grant perms to are not all admins. 

Is there a way to lock down a specific label? 

Valerie Knapp_dpp5c6

Hi @Jess Pfisterer , thanks for your post. 

Unfortunately, labels don't work that way. They are thought to be created and used by everyone in the instance.

You should be able however, if you create a custom workflow for your custom issue type to restrict the creation to a specific group. You can create a group of users specifically for this purpose in admin.atlassian.com. You can call it custom-issue-type-creators. You can put whoever needs to able to create the issue in it and then set up the workflow validator. 

In other words, you're not restricted by the groups that are already created / existing. You can make your own for this kind of case.

Please let us know if you have any other questions or doubts. 

Best wishes