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The JQL I have wrote for my service project keep giving the prompt "no action"

Sebastian Okstoft Ferraris

Hi

For my service project, I have mad an atomated rule, that should take all requests from one of my portal groups (i have two) and direct them to a specific email address. So that all of the request goes to a supervisor that then sorts them and forwards them afterwards.

The issue I'm having is I do not know what to write in my JQL field so that it recognizes it automatically and then sends the email, can you guys help me ?

Right now my JQL states this:

"Customer Request Type" = "Common questions for ME / Ask a question"

The picture below shows the service page.

Accepted answers

Walter Buggenhout

Hi @Sebastian Okstoft Ferraris and welcome to the Community!

For questions about automation rules, please share screenshots showing your full automation rule as you have it right now and - in this specific case - also of the workflow associated with the Common questions ..." request type.

What you want to do suggests your JQL and rule should look more or less like this:

Trigger: Scheduled (e.g. run the rule once per day of at specified time intervals)

JQL:

"Customer Request Type" = "Common questions for ME / Ask a question" AND
assignee IS EMPTY

Action: Edit issue (set your supervisor as the assignee of the issue(s))

Hope this helps!

All comments

Walter Buggenhout

Hi @Sebastian Okstoft Ferraris and welcome to the Community!

What you want to do suggests your JQL and rule should look more or less like this:

Trigger: Scheduled (e.g. run the rule once per day of at specified time intervals)

JQL:

"Customer Request Type" = "Common questions for ME / Ask a question" AND
assignee IS EMPTY

Action: Edit issue (set your supervisor as the assignee of the issue(s))

Hope this helps!

Sebastian Okstoft Ferraris

Hi, thank you for your response, this is how my atomated rule looks like at the moment. And here is the workflow related to the request, does this help you further in assisting me?

Sebastian Okstoft Ferraris

This is meeasge the JQL display

Walter Buggenhout

I had not looked very closely at your JQL yet, but "Customer Request Type" should be "Request Type".

If you change that, you should be fine. If you still see Invalid JQL errors, try to run your query in Filters > View all issues. You will be able to see there if it is valid.

At the same time, if you want to respond to the issue created event, it is even easier to use an issue fields condition instead of the JQL condition you're trying to apply there:

Screenshot 2025-01-24 at 13.58.47.png

That will just allow you to select the appropriate request type from a list, so you can't possibly make any mistakes.

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