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Time to first response SLA bug

Prabhashankar Rai

I Have 2 tickets where the time to first response SLA shows as paused , i have not kept any pause condition for this SLA and finish counting is at 'when ticket enters done category'

both tickets already completed but still TTFR SLA shows paused

How do i fix this

Accepted answers

All comments

Jeroen Poismans

Hi!

Can you show your SLA configuration for this SLA?

Possibly the SAL went into pause and no condition for restarting was ever met?

Jeroen

Prabhashankar Rai

SS of the configuration

Prabhashankar Rai

SLA Pause.png

ElizabethWilson

Thank you so much for the suggestion.

Anusha A

Hi Prabhashankar,

Thank you for reaching out to the Atlassian Community! To ensure we can effectively assist you with this case, I have created a support ticket on your behalf. You should have received an email notification confirming this.

Regards,

Anusha A

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