nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Jira admin has left the organisation

Dave Gibbs_204r15

I have taken over management of a team using free Jira. The previous manager set only themself as a site admin, and has now left; now when I go to https://admin.atlassian.com/ I am invited to create a new organisation.

All the guidance I have found, relating to changing roles, depends on there being other admins already. We do not have that, just users.

I have tried to change my own access through my account settings (which, predictably, didn't work).

I am reluctant to create a new organisation if there is any other way to transfer admin rights. Any help gratefully received!

Accepted answers

Ollie Guan

Hi @Dave Gibbs ,

I have requested assistance from Atlassian Support to resolve your case.

All comments

Tuncay Senturk _Snapbytes_

I'd suggest raising a ticket to Atlassian support (https://support.atlassian.com/contact/)

Ollie Guan

Hi @Dave Gibbs ,

I have requested assistance from Atlassian Support to resolve your case.

Dave Gibbs_204r15

I tried - it doesn't recognise our URL!

Andy Heinzer

Hi @Dave Gibbs I created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1093095

Someone from our support team should be able to reply to you there with some more information.

Andy

Dave Gibbs_204r15

Thank you ever so much, Andy - I've been contacted by support and the wheels are in motion.

Kerry, Zhou

can u connect to me also? I am facing the same issue, and I can't raise SR to Jira

Kerry, Zhou

Tried also, still can't connect to Jira helpdesk

Gene Korinzer_iis02j

Same issue here no way to open a support ticket

Gene Korinzer_iis02j

How do I open up a support ticket? I don't see anyway to do so. We have the same super admin issues where we need to designate a new one as our previous super admin has left the co

Andy Heinzer

Hi @Gene Korinzer

I can't see which product or site you might be referencing. If you could provide some more information in regards to which site URL in question, perhaps I can raise a support request on your behalf.

Alternatively, you could raise an issue in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account&topic=update_account

This link creates a support case with our Customer Advocate team that can update billing/accounting information for our products.

Kerry, Zhou

Anyone can help me raise a ticket? As I can't raise by the ticket above

Andy Heinzer

Hi @Kerry, Zhou

Please reach out in https://www.atlassian.com/company/contact/purchasing-licensing?redirectSource=sac-wac-redirect#/?inquiry_category=your_account&topic=update_account

You can click the "Need more help?" link and it should permit you to create a support request with our team. Please indicate the site URL in that support case so that our team can better assist here.

Andy

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

cloud

jira-administration

jira-service-management-cloud

jira-service-management